CONFLICT SERVICES FOR LEADERS
The work relationships you can't stop thinking about are worth a conversation.
Confidential, one-on-one support from a former COO and certified workplace mediator. Together we'll make sense of what's happening, what's underneath it, and what you want to do next.
Does any of this sound familiar?
You've replayed the same conversation more than once.
Two capable people on your team both believe they're right.
You've started working around someone instead of with them.
You're not sure whether this is a performance issue, or something else.
This is normal. It's what conflict looks like before it has a structured, supportive process.
What happens when you reach out
You decide at every step. We start with a free introductory conversation and go from there.
1
A confidential call
[30] minutes. You describe what’s going on; I listen and ask questions. You’ll leave with at least one new way to see it, whether or not we work together.
2
We choose the right support
Often that’s coaching for you alone. It can also be custom services for you and your team including facilitated conversations and consulting.
3
Coaching, at your pace
A common start is two 90-minute coaching sessions, working on the real situation in front of you.
4
Expanded services if needed
I offer a full suite of conflict management services including facilitated conversations, group workshops, and consulting that is specific to leadership teams.
Confidential by default. What you share stays between us.
What will be different afterward
Conflict is inevitable. Bad outcomes aren’t. Here’s what people usually walk away with.
You’ll see the pattern, not just the issue
Every conflict follows a cycle: a trigger, a felt threat, and a reaction. Seeing it makes it easier to step out of it.
You’ll know what you’re protecting
Strong reactions usually point to a need, a value or an identity at stake. Naming them changes the conversation.
The business problem will be clear
A lot of “personality clashes” are caused by organizational ambiguity, including unclear decisions, roles, processes. As a former COO, I look there too.
You’ll have words for the next conversation
I’ll partner with you to develop a clear sense of what you want to say and do next.
Ways I can help
FOR YOU
One-on-one conflict coaching
For a difficult working relationship you’re in right now. Practical support for this conflict, and skills you’ll use for the next one.
Two 90-minute sessions + plus CDP-I assessment
FOR TWO PEOPLE
A facilitated conversation
When two people want to find a way forward together. Each gets individual coaching preparation first, then a joint conversation focused on the business problem.
FOR YOUR LEADERSHIP TEAM
Elevated Leadership Teams
When the politics at the top are putting goals at risk. A structured program to grow conflict management awareness, build skills, restore relationships, and clarify underlying ambiguity in your structure and operational planning that is a root cause of conflict.
Custom engagement
Hi, I’m Genevieve
I spent more than a decade as a COO and HR leader coaching executives, managers, and employees through complex and sensitive workplace matters, helping them navigate competing perspectives and de-escalate conflict—including during periods of high growth, downsizing, acquisition, and change. I’ve seen misunderstandings escalate into lasting harm too many times, and I’ve seen how much changes when people get the right support early.
Today I’m a certified workplace conflict mediator, trained through the Mediation Training Institute at Eckerd College and qualified by the International Mediation Institute, with ombuds training through the International Ombuds Association.
“It’s incredibly rare to find someone who is as competent and strategic as Genevieve while still being empathic, present, and kind. She is so genuinely passionate about helping leaders and teams work better together, and she is the unicorn who can make it happen”
Andi McDaniel, Chief Creative Officer, City Cast
Responsible for conflict across an organization?
Mediation, training and advisory support for HR and People leaders.
When conflict is complicated, you don’t have to navigate it alone.
Start with a confidential call. Tell me what’s going on, and we’ll decide together whether and how I can help.
genevieve@theory-y.io · 860.304.1762